Return and Refund Policy at “italyforyou.com”
Refunds Processing Time: After receiving your return, it will be processed, which could take up to 2 days. We appreciate your patience during this time as we carefully inspect the returned merchandise to ensure it meets our return policy requirements.
Refunds Method and Timeframe:
Important Note: If the return is due to discrepancies between the received glasses and the ones depicted in the website photos, damaged or broken glasses upon arrival, or clear indications of prior usage, the return process will be completely free of charge. Irrespective of any applicable taxes or shipping costs, the customer will receive a refund equivalent to the full amount originally paid.
Once your return has been accepted, we will initiate the refund process using your original payment method, excluding shipping costs:
- Italy: Free
- Europe: 19.9€
- Rest of the World: 29.9€
Please note that refunds may take up to 14 days to appear in your account, depending on your payment provider. Kindly be aware that we are unable to refund any duty taxes paid by the customer at the time of purchase upon return of the merchandise. Additionally, any additional customs taxes that may arise during the return process will be the sole responsibility of the customer and will be deducted from the total refund amount.
Please see the examples below:
Order Shipped to Italy:
Reason for Return: Customer expresses dissatisfaction with the glasses, improper fit, or any other reason unrelated to the quality of the product.
Order Value: 300€
Total Refund: 300€
Order Shipped to EU:
A) Reason for Return: Customer expresses dissatisfaction with the glasses, improper fit, or any other reason unrelated to the quality of the product.
Order Value: 300€
Total Refund: 280.1€ (300€ – 19.9€)
B) Reason for Return: Defective, broken, used, or different glasses received from the originally ordered ones.
Order Value: 300€
Total Refund: 300€
Order Shipped Worldwide (Excl. EU):
A) Reason for Return: Customer expresses dissatisfaction with the glasses, improper fit, or any other reason unrelated to the quality of the product.
Order Value: 300€
Tax paid by us upon return: 66€*
Total Refund: 204.1€ (300€ – 29.9€ – 66€)
B) Reason for Return: Defective, broken, used, or different glasses received from the originally ordered ones.
Order Value: 300€
Total Refund: 300€
Please note that the deducted amounts mentioned above, such as 66€, are provided for illustrative purposes only and may vary based on the specific circumstances, as well as applicable taxes or fees.
Returns for Pre-Order Products: Please note that we cannot accept return requests for orders that contain pre-order products. Due to the nature of these products and the fact that they are ordered specifically for you, we cannot accept returns unless they are damaged or faulty upon delivery. We apologize for any inconvenience this may cause and thank you for your understanding.
Returns Process: Returns or refunds can be made via WhatsApp at +3908118658025 or by email to info@italyforyou.com. Please specify the order number, the reason for the return, and any attached images/videos. The customer is responsible for return shipping costs, while the refund of the merchandise is free. However, in the case of defective or incorrect merchandise due to our error, we will cover the return shipping costs.
Thank you for choosing “italyforyou.com”. We are committed to providing you with the best possible shopping experience, and we hope our return and refund policy meets your needs.
